Our return policy is very simple. You have 14 days from the day on which you receive one of our Simply Gift Box to notify us for a full refund. All we ask is that you send us the products unused and in their original packaging and in a resalable condition.
Please let us know that you have something to return by sending an email to firstname.lastname@example.org with the following information and we will send you a return address:
* Your order number
* A note to tell us what & why you’re returning
* Pictures of the faulty/damaged product(s) so we can work out what has happened
* Enough soft & comfy packaging to keep our lovely products safe on their way to us
Also, If you do decide to return something, it would be great if you could let us know it’s on its way by sending an email with your tracking number to email@example.com
* Perishable or made to order or bespoke items aren’t returnable unless faulty
* Please see the guide below.
* Don’t destroy or throw away any product before contacting us with the return information listed above
Please be mindful that we won’t be able to refund items that looks like it’s been damaged on the way back to us due to insufficient comfy packaging. The same applies if the products are not resalable (for example, the packaging is ripped or products are missing) unless they are damaged or faulty.
We will refund the original delivery charge paid when placing the order. We will not cover the cost to return back. This includes the cost of posting and any other packaging which was not provided with the original order. Once we have received your products, we will process a refund for you. This may take up to 7 days.
If you change your mind after placing your order
You are legally entitled to cancel an order before it is dispatched. As we usually aim to dispatch the same day we receive an order, you will have only have a small window of opportunity. It is best to notify us at firstname.lastname@example.org as soon after you have placed your order. If your order has already been dispatched you can return them to us within 14 days for a full refund.